Using Artificial Intelligence to deliver smoother, smarter travel for work

At TravelPerk, we’ve always believed travel for work should be effortless. Because time spent scrolling through flight options, checking travel policies, chasing hotel confirmations, or fixing issues is time stolen from what you traveled for in the first place.

Whether you’re driving strategy or driving forklifts, getting there should never be more work than being there — and that vision is what’s driven all our innovations over the last 10 years.

It’s also the north star guiding our innovations in AI. Not as a buzzword or a gimmick, but as yet another tool in our armory to help remove friction from the travel experience.

Some of these innovations you’ll see and interact directly with, while others work away in the background, quietly smoothing out the process while you focus on the job at hand. But the end result is always the same — fewer headaches, less back-and-forth, and time back to focus on the work.

Here’s how our recent AI innovations are already helping millions of travelers.

Smarter trip management at your fingertips

Even small changes to a booking like adding baggage to a flight can often be more effort than it’s worth. You might have to call the travel agent, who calls the airline, then calls back to confirm with you, then back to the airline again… clearly a good use of anyone’s time.

Now thanks to AI more of this happens seamlessly in an instant.

When you log in, you can make updates and changes to flight and hotel bookings in a few clicks. The AI handles all the complexity, so you can make instant updates to your trips without adding more things to your to-do lists.

Faster, smarter customer service

We’ve all been there - your trip is tomorrow and you waste half your evening hunting for all the bookings, confirmation emails, and itineraries that you planned months ago. And when you can’t find it? Well that’s a hurried call to the travel agency on route to the airport.

Not with our new AI-powered chat, Juno. Unlike many chatbots out there today, it’s not trained to simply point you to an FAQ page or regurgitate information from a generic help guide.

Juno is deeply integrated into our systems. It knows your trip details inside-out including whether you have a flexible ticket or how to make modifications. Simply ask a question or tell Juno what you need and if it can’t take care of it on the spot, it will immediately direct you to the right place or to one of our expert customer care teams.

The result? Faster answers, less waiting, and the reassurance that help is always there when you need it.

Smoother hotel check-ins with AI agents

We’re also using AI to smooth out the check in process. Because there’s nothing more frustrating, or a bigger waste of your time, than arriving at a hotel only to find your card payment hasn’t been properly processed.

It’s why for years we’ve proactively called hotels to double and triple check they have the right Virtual Credit Card (VCC) details for every traveler.

Now, AI is amplifying that. We’ve rolled out fully autonomous AI agents that make thousands of calls a week to check in with hotels before you arrive, ensuring your check-in process is as smooth as possible.

It kicks in before you even arrive, confirms the hotel has the right payment details, and verifies how and when they’ll charge the card. If there’s a problem, it immediately flags it to a human agent who can step in and resolve it before you get there.

Like many of our AI innovations, you’ll never need to interact with it, because it’s designed to work silently in the background, smoothing out the travel experience so you can focus on the job you were hired to do.

AI meets deep human expertise

All the AI innovations rolling out on TravelPerk are designed to do one thing - make travel for work simpler, smarter, and effortless.

They all work hand-in-hand with the expert human support travelers have come to expect from us, too.

If AI can’t solve the issue, it’s trained to divert immediately to our customer care team. And if AI isn’t the most effective tool in the first place, we’ll always start with people.

That’s the power of AI at TravelPerk. It’s not replacing the human touch, it’s joining forces with it to remove friction so you can focus on the work ahead.