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Shopware

Shopware

Technology

400

Schöppingen, Germany

How TravelPerk Helped Shopware AG Scale Their Business Travel Program

Shopware AG is a leading open-source e-commerce platform that empowers businesses to build and manage their online stores. Headquartered in Schöppingen, Germany, the company offers both cloud-based and self-hosted solutions for small, medium, and large enterprises.

With offices in both Germany and the U.S., Shopware AG’s sales team frequently travels to meet with prospective clients and deliver in-person demos.

Their employees also attend events and customer meetings, and the company regularly brings remote team members from countries like Poland, Scandinavia, and Portugal to their campus. This includes onboarding new hires with two- to three-day visits to the Schöppingen office.

With more than 300 travelers each year and around 100 business trips per month, Daniel Kemper, Accountant at Shopware AG, explained that their previous travel management setup couldn’t keep up. The company needed a more modern and scalable solution.

“We used to book travel through hotel and train websites and an online booking platform, but it became obvious that we’d need one or two full-time employees just to handle the process.”

Daniel Kemper, Accountant at Shopware AG

TravelPerk Helped Shopware AG Scale Travel Operations Alongside Company Growth

Initially, the finance team managed all travel bookings manually using various platforms. But over time, this approach created an overwhelming workload and offered no support for travelers outside of business hours.

“When people got stranded, they had to call us on our personal phones after work — that was the foundation we had in place, and it wasn’t a stable one.”

Daniel Kemper, Accountant at Shopware AG

Recognizing this wasn’t sustainable, Shopware AG chose TravelPerk for two key reasons: it offers a large inventory of flights and accommodations across the EU and a much stronger travel management platform. With TravelPerk, the company has been able to automate time-consuming tasks and focus on higher-impact work.

For instance, TravelPerk’s advanced reporting features let the events team create “events” helping them track smaller gatherings that don’t require their own cost centers. They also use GreenPerk — TravelPerk’s carbon-neutral travel program — along with its emissions dashboard to support their sustainability goals.

“We have an ESG group that uses the CO2 data from GreenPerk. And we don’t need to track every single train or hotel anymore — TravelPerk handles that for us!”

Daniel Kemper, Accountant at Shopware AG

Self-Booking and Integrations Save the Finance Team Significant Time

“Everyone who’s used both our old travel system and TravelPerk prefers TravelPerk — hands down,” says Daniel. “They can compare train and flight options, times, and prices all in one place. It’s a one-and-done process.”For traveling employees, booking travel is now much easier. Before, choices were limited. Now, they can filter by their own criteria and choose the option that fits best.

“Once they’ve booked, everything they need lands right in their inbox. Travel booking has become a click-it-and-forget-it task, which they really appreciate.”

Daniel Kemper, Accountant at Shopware AG

Daniel and his team especially value TravelPerk’s seamless integrations. They’ve connected TravelPerk with Slack and Bamboo HR — so employee and traveler data is synced automatically. No more juggling Excel spreadsheets. This was a major factor in choosing TravelPerk.

“We’ve saved countless hours thanks to the Bamboo HR integration!”

Daniel Kemper, Accountant at Shopware AG

Reliable and Proactive Support — Not Just in Emergencies

TravelPerk’s commitment to customer success goes far beyond emergency response. With 24/7 support via phone, chat, and email, and dedicated account managers, the company ensures reliable assistance year-round.

Daniel has experienced this level of service since day one: “Our account manager and customer care team have been incredible. We have regular check-ins where we’re updated on new features — as a tech company that’s always looking to innovate, that’s really valuable.”

He also praised TravelPerk’s solution-focused approach and shared how Shopware AG was one of the first companies to benefit from native-language support in German. This gave employees peace of mind knowing they could get help in their language when it mattered most.

“Support has been so consistent and helpful that I’ve never even had to send them an email. And our account managers — which we really appreciate — are always focused on solving problems. That’s the kind of partnership I love.”

Daniel Kemper, Accountant at Shopware AG

What TravelPerk provided

A self-booking platform that empowers employees

A huge inventory of flights and accommodations

Smooth integrations with Slack and Bamboo HR

Carbon emissions tracking through GreenPerk

Advanced reporting features

24/7 support and assistance

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Want to know how we can take your business travel to the next level? Schedule a live, personalized demo with a TravelPerk expert to find out.

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