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How Lush reimagined work travel with TravelPerk

Scaling an experience-driven retail business, Lush was looking for a flexible and simple travel solution.

Over the past three decades, Lush has cemented its reputation as an industry-leading personal care brand. Specializing in handmade cosmetics, they're well known for their fair trade policies, sustainability practices, and strong stance against animal testing – which has created a beloved brand that continues to grow.

With 22 offices and 850+ retail stores across 52 countries, Lush employees are frequently on the road.  From attending team meetings, store check-ins, international training sessions for retail teams, and market visits–there are many reasons the team needs to travel.

Before working with TravelPerk, Lush found managing travel across such a large, diverse workforce challenging. They had no formal travel approval process, and limited ways to ensure traveler autonomy was maintained across a complex mix of frequent and infrequent travelers.

They needed a streamlined solution that allowed employees to book their own work travel while ensuring transparency and policy compliance.

Before working with TravelPerk, Lush found managing travel across such a large, diverse workforce challenging. They had no formal travel approval process, and limited ways to ensure traveler autonomy was maintained across a complex mix of frequent and infrequent travelers.

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Lush’s travel needs continue to evolve  – In 2024 alone, Lush's North American division had 643 employees who needed to travel for work.