Open booking; there are pros and cons – let’s find out more…

A response to the ever-increasing number of travel booking sites and apps, open booking is the practice of allowing travellers to book their travel however they prefer, whether that’s direct with a hotel, airline or rail provider, or via a third party website.

Although open booking provides travellers with the freedom to book their travel using methods they are already comfortable with, its lack of prescription makes it hard to enforce travel policies, as well as compromising duty of care and hindering the accuracy of management information.