How Rover is using TravelPerk to bring international teams together without friction

Challenge

Rover is the world's largest network of pet sitters and dog walkers, with more than 2 million satisfied customers in Europe, the United Kingdom, the United States and Canada. With the safety and quality guarantees of an international company, Rover ensures that pet owners travel with complete peace of mind.

With offices in Seattle and Europe, the company needed a more cohesive team. For Rover, travel was critical in fostering in-person collaboration and a sense of belonging to the company, but they faced the following challenges:

Coordinating teams of +500 people is/was chaotic - Rover needed to facilitate travel arrangements between their sites, but how to do this in a way that each trip would fit within company policies? How would the team coordinate with schedules and travel? What if they needed to change the booking in the face of unforeseen events?

They wanted to save time and prevent bookings from going over budget - With more than 180 trips a year, it didn't seem very efficient to have one person managing everything manually: comparing prices on booking platforms, negotiating rates with suppliers, handling cancellations, making sure bookings were within budget, resolving issues, and other common tasks.

They didn't want to complicate finances even more - Rover needed to centralise all expenses, control budgets and not waste time claiming invoices from suppliers. In this way, both the Workplace Experience Manager and Finance would be relieved of a completely unnecessary administrative burden.

Solution

Luckily, one of the founders already had good references for TravelPerk, the business travel management platform that would come to streamline the booking process and simplify Rover's accounting and expense tracking as much as possible.

“We added the travel policy and spending limit per flight and hotel. We gave autonomy to our employees to book their own travel. If the booking complies with the policy, it is automatically approved. This saves us time and makes management easier.”

Adrián Barroso, - Workplace Experience Manager at Rover

Results

Before TravelPerk, Rover employees didn't usually travel, but now they have the ideal tool to do it in the most agile way possible and have an even more connected international team.

Maximum flexibility and peace of mind to coordinate more than 180 trips a year

Rover now has more than 60 people travelling and managing their own bookings in compliance with corporate policies and at rates negotiated for companies on flights, hotels, Airbnb, trains and cars. In addition, TravelPerk integrates easily with Slack, so the team can coordinate much more seamlessly.

The best part is that, for Rover, it drastically reduces the risk when it comes to travel. That's why they value so much the option to cancel bookings at the last minute and get 80% of their money back, as well as TravelPerk's 24/7 support for unforeseen events:

“We are very happy. Jenz, our Account Manager, helped me change my last flight to Seattle a week before the trip and has solved all unforeseen events and management problems quickly and efficiently.”

Adrián Barroso, - Workplace Experience Manager at Rover

More efficient and hassle-free travel management thanks to automation

In addition to the time savings from self-booking, with TravelPerk, the hours spent on travel management have been reduced to a minimum.

Now, the Workplace Experience Manager only has to monitor approval flows without fear of bookings going over budget and focus on improving the employee experience.

Greater control of travel expenses and simpler financials

Rover has greatly simplified accounting and expense tracking, so Finance receives invoices immediately upon booking and can access advanced expense reports broken down by department, date, destination and other criteria. This gives the company more accurate budget control and enables it to make strategic cost-saving decisions in the future.

“Now we have all the invoices centralised in a single platform and we don't have to waste time claiming them from the airlines.”

Adrián Barroso, - Workplace Experience Manager at Rover

Of course, Adrián is convinced after using the platform for a year: “We will continue to use TravelPerk as we do today”.

What TravelPerk features does Rover use?

This is the technology that holds Rover's international team together, and it does so by removing all the friction of traditional travel management.

Flexible Booking

Book and cancel your trips whenever you want and recover at least 80% of the cost.

Centralised invoicing

Simplify accounting and financial management with a single invoice that includes all travel expenses.

Access to a vast and diverse travel inventory

Instantly book flights, accommodations, rental cars and trains at pre-negotiated prices for your company for both local and international travel.

24/7 Help Desk

Receive 24/7 support from real people for bookings, plan changes, cancellations and other unforeseen events.

Automated travel policies and in-app approvals

Create your policy in less than 2 minutes, define budget limits and streamline booking approval workflows as much as you want.

Rover

How Rover is using TravelPerk to bring international teams together without friction

Challenge

Solution

Results

Maximum flexibility and peace of mind to coordinate more than 180 trips a year

More efficient and hassle-free travel management thanks to automation

Greater control of travel expenses and simpler financials

What TravelPerk features does Rover use?

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