Question 1

What is Apple Pay?

Accepted Answer

Apple Pay is a secure and easy-to-use mobile payment service that can be used to pay in stores wherever Contactless payments are accepted; just look for the Contactless or Apple Pay symbol.It enables the use of eligible cards through compatible Apple devices by leveraging existing Near Field Communication (NFC) technology to make mobile payments.You can also use it to make in-app and E-commerce purchases wherever the Apple Pay logo is displayed.

Question 2

Which devices are compatible with Apple Pay?

Accepted Answer

iPhone: iPhone 6 or later iPhone SEApple Watch: Paired with iPhone5 or lateriPad: iPad Pro, iPad Air 2, iPad mini 4, iPad mini 3Mac: MacBook Pro with Touch Bar and Touch ID

Question 3

How do I activate Apple Pay?

Accepted Answer

Sign in to the app, tap the card icon in the lower left. Next, select add to Apple Pay and follow the instructions. You can also add the card through Apple Wallet, but we primarily recommend activation through the app. If you require guidance, you can contact us via [xxxxxx].

Question 4

Do I need a mobile data or Wi-Fi connection to use Apple Pay?

Accepted Answer

Mobile data or Wi-Fi connection is not required for making transactions using Apple Pay. You will need a mobile data or Wi-Fi to set up a card on the Wallet and to receive transaction notifications.

Question 5

Why do I get a message to contact the card issuer when I try to activate Apple Pay?

Accepted Answer

That message can appear occasionally and is because the entire activation could not be completed automatically. You can try restarting your phone and adding the card through the app instead of via Apple Wallet. Sign in to the app, tap the card icon in the lower left. Next, select add to Apple Pay and follow the instructions.Also check the following on your card: The card is not locked in the appYou do not have a negative balance on the cardOf course, it is also possible to call us 24/7 or to send an email to get help with activation.

Question 6

During set-up I have been prompted for a one-time passcode. What is this and why is it required?

Accepted Answer

As a security measure, we send a one-time passcode which can be received by text or email.  You will verify your identity by entering this code in the appropriate field.

Question 7

I can't activate my Apple Pay card in my Apple Watch. What should I do?

Accepted Answer

Contact us if there is a problem during activation attempts or if you are asked to contact us to activate the card.

Question 8

How do I lock my card in Apple Pay and my physical card?

Accepted Answer

Sign in to the app, tap the card icon, and then select “Lock Card.” Your physical and digital cards will be locked until you press “Unlock”.

Question 9

How do I permanently remove my card from Apple Wallet?

Accepted Answer

Enter Apple Wallet, click on the card, and tap the three horizontal points in the top right corner. Next, scroll to the bottom and select “delete this card”. You can also contact support for help deactivating cards. If you change your mind and want to add the card again, turn Apple pay back on just like when you first added the card.

Question 10

I can't find my Apple Watch/iPhone! Can I hold the card only on that device?

Accepted Answer

We recommend that you also register for and use Find My iPhone. This will allow you to find, lock and delete details on your phone if it is lost or stolen. Once you do this, you will no longer to use Apple Pay for payments but your Card will still work as normal.To lock the device that has been lost, sign in to Apple’s “find My” via https://www.icloud.com/find/. There you can lock the device until it is found and by locking it, all cards in Apple Wallet will also be locked until the device is unlocked.If your device is lost/stolen, please contact us immediately and we can block your card on Apple Pay.

Question 11

What should I do if my card is lost or stolen?

Accepted Answer

If your Card is lost/stolen, please contact us immediately. Your card will be cancelled immediately and a new card and PIN will be issued to you at your request.

Question 12

If my card is lost or stolen, can I still use Apple Pay on my device?

Accepted Answer

Once reported as lost or stolen, your card details will be automatically updated and you can continue to use Apple Pay on your device whilst your new card is sent to you.

Question 13

What happens to Apple Pay on my Apple Watch if I disconnect my watch from my phone?

Accepted Answer

Your Apple Watch will then be reset and all cards and settings on it will disappear. However, everything is left as before on your iPhone. Do you want to add cards to an Apple Watch again just like the first time when you added your card after pairing the watch with your iPhone again.

Question 14

What happens to the card in my Apple Watch if I remove it from Apple Wallet in my iPhone?

Accepted Answer

The card in your Apple Watch is not affected by this.

Question 15

Can I add a card that is deleted/blocked?

Accepted Answer

No, if a card has been removed from Apple Wallet or blocked, you can’t activate it. However, if you have locked your card in the app or “find My” via iCloud, the card will be activated again when you unlock the card or mark the device as found. To add the card to your Apple Watch again, turn Apple Pay back on just like when you first added the card.

Question 16

On how many devices can I add my card?

Accepted Answer

If you have an Apple Watch 3 (or newer) or iPhone 8 (or newer), you can add the card to 12 devices. If you have an older device than that, the number of units is 8.

Question 17

How many cards can I have per device?

Accepted Answer

If you have an Apple Watch 3 (or newer) or iPhone 8 (or newer), you can add 12 cards per device. If you have an older device, you can have 8 cards on it.

Question 18

Where can I find my recent Apple Pay transactions?

Accepted Answer

You can find them in Apple Wallet and the app.

Question 19

Why does a check mark appear on screen along with the text "done" when I use Apple Pay even though the card terminal says that the purchase has been rejected?

Accepted Answer

The message appears regardless of whether purchases are approved or declined.

Question 20

Will I receive notifications of declined and approved purchases?

Accepted Answer

In addition to notifications, you’ll also receive notifications from Apple Wallet when purchases are approved and declined. If you don’t want duplicate notifications, you can change the notification settings in either Apple Wallet or the app.

Question 21

How do I pay with Apple Pay?

Accepted Answer

Pay with iPhone with Touch IDHold the Touch ID and hold your iPhone near contactless reader until you see ‘Done’ and a checkmarkPay with iPhone with Face IDDouble-click the side button, glance at iPhone to authenticate with Face ID or enter your passcode.Hold the top of iPhone near contactless reader until you see ‘Done’ and a checkmark.Pay with Apple WatchDouble-click the side button and hold the display of your Apple Watch near the contactless reader.Wait until you feel tap.Pay within appsWith your iPhone, iPad, and Apple Watch, you can use Apple Pay to pay within apps when you see the Apple Pay button.Tap the ‘Buy with Apple Pay’ or ‘Apple Pay’ button or choose ‘Apple Pay’ as your payment method.Follow the on-screen instructions.Confirm the payment. When your payment is successful, you’ll see ‘Done’ and a checkmark on the screen.iPhone Face ID: Double-click the side button, then use Face ID or your passcode.iPhone Touch ID or iPad: Use Touch ID or your passcode.Apple Watch: Double-click the side button.

Question 22

Where can I use Apple Pay?

Accepted Answer

You can use Apple Pay in-stores, on the web using Safari and in apps.

Question 23

Are there fees or charges for using Apple Pay?

Accepted Answer

There are no account transaction fees when you use Apple Pay to make purchases.

Question 24

Is there a limit to how much I can spend per transaction with Apple Pay?

Accepted Answer

Unlike contactless, you can make payments in excess of €50 once you have an available balance. However, not every merchant can support transactions of this value. You will not be asked to input your pin for Apple Pay payments.

Question 25

What happens when I replace or update my device?

Accepted Answer

If you replace or update your device, you will need to add your card(s) to Apple Pay again.Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of it. You should also remove your card if you temporarily provide your device to someone else; for example if you need it repaired.You can remove a card from Apple Pay at any time. Tap on the card you’d like to delete. Tap on ‘Remove This Card’ — you’ll need to scroll down to the bottom.

Question 26

How do I return an item purchased with Apple Pay?

Accepted Answer

Apple Pay refunds work the same way as physical card refunds. You should consult with the retailer directly to refund a transaction.

Question 27

How do I keep my device and card details secure?

Accepted Answer

Never leave your device unattended.Use appropriate security controls on your device such as passcode, Touch ID or FaceID.Change your device passcode immediately if you suspect anyone else knows it.Please be aware of unsolicited messages or push notifications asking you to reveal any personal or financial information, to allow access to your devices or to install software.Contact us as soon as possible if you suspect any unauthorised use of your device, if it is lost/stolen, or if you think your details have been compromised.Register for and use Find My iPhone. This will allow you to find, lock and delete details on your phone if it is lost or stolen.Make sure your contact details are up to date with us in the event that we need to contact you urgently.

Question 28

I can't find an answer to my question here. What should I do?

Accepted Answer

Call our support team and we will help you.

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