Question 1

How does FlexiPerk work? Sounds too good to be true.

Accepted Answer

You sign up for the FlexiPerk program and pay a 10% fee on every booking you make. The fee is applied for every trip you make, meaning that every element within a trip (flight, hotel, car, train) is eligible for a refund. This turns every trip into a 80% refundable one.

Question 2

How long is the commitment to FlexiPerk?

Accepted Answer

FlexiPerk can be canceled with a 30 day notice period. There is no other minimum contract length, minimum spend, or penalty fee.

Question 3

Is it per booking or per trip?

Accepted Answer

The fee for FlexiPerk is charged to you per trip. It’s charged at 10% of the cost of the trip. Trips can be up to eight elements (flights, hotel, car, train).

Question 4

Is there a limitation on how many cancellations I can make?

Accepted Answer

No. As long as you booked a trip as a “FlexiPerk” Trip, you can cancel it. We do limit you to €5,000 per passenger, and a €30,000 refund per trip.

Question 5

What if I need to change my booking mid trip?

Accepted Answer

At this moment, changes mid-trip are not covered by FlexiPerk. Everything is refundable up until two hours before departure. If you’ve booked a one-way flight and not checked in, this is refundable even if you’re already into your trip. If you’ve booked a return flight and have already taken the outward journey, the return journey is not refundable. Similarly, if you’ve not checked into your hotel, and it’s before 4pm on the first day of your stay, it’s refundable. If you’re three nights into a five night stay, the remaining two nights are not refundable.

Question 6

Where is it available?

Accepted Answer

FlexiPerk is currently available in the US, UK, Canada, across the European Union, Norway, Switzerland, in the UAE, Singapore, Mexico, Hong Kong, Israel, Australia, and the British Virgin Islands.

FlexiPerk keeps business on track—even when plans change

Use refunds on any future trip

Cancel bookings from anywhere

Get at least 80% back, guaranteed*

Use refunds on any future trip

Cancel bookings from anywhere

Get at least 80% back, guaranteed*

Use refunds on any future trip

Cancel bookings from anywhere

Get at least 80% back, guaranteed*

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Questions?

How does FlexiPerk work? Sounds too good to be true.

How long is the commitment to FlexiPerk?

Is it per booking or per trip?

Is there a limitation on how many cancellations I can make?

What if I need to change my booking mid trip?

Where is it available?

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